Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be UNUSED AND IN THE SAME CONDITION that you received it. Items showing wear from installation are not eligible for return.
It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
INTERNATIONAL ORDERS ARE ALL FINAL SALE - NO EXCEPTION
*Limb Riser Cables - If you have an issue with your cable length from your limb riser kit, we will provide you with a replacement set to fit your needs. For the process of getting a replacement cable set, you must return the original cables sent with your kit (These must be new and un-used). Please provide the NEW length cable that you need (Measure from eye to eye of each mounting hole). If you have any questions please email: Info@NewHollandOverland.com
Return Address:
New Holland Overland
16840 New Holland St
Holland, MI, 49424
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@NewHollandOverland.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges & Damages (NHO Products Only)
We only replace items if they are defective or damaged.
Damage items must be identified immediately once received (With 1-2 business days). Please provide photos of both the item, and packaging. We will provide you a return shipping label to ship us back the damaged item, the item must be returned within 14 days of when your item was delivered. Once we have received the damaged item back, we will inspect the item, and send you out a replacement.
*Important: The item must be shipped back within 14 days of the original delivery. If the damaged item is shipped back AFTER 14 days; there will be a fee based on the items value for replacement, and the customer will be responsible for all replacement item shipping costs.
For any questions about an exchange or damaged item, please email at: Info@NewHollandOverland.com
Special Order Items
All AluCab products and 23Zero products are considered special order and are not eligible for return.
Canceled "Built to order" Orders
Any items that are listed as "Built to Order", that are canceled before the order ships, are subject to a 20% re-stocking fee. Your order will be refunded minus the 20% fee. Some of these items include molle panels, spare tire shelves, spare tire swingouts, etc.
Shipping
To return your product, send us an email at Info@NewHollandOverland.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
International shipping costs varies. Yes we can ship "almost" anywhere in the world, please provide us with your address and we can provide you a shipping quote for the product you are interested in. Any duties or customs fee's associated with your order is the sole responsibility of the customer to pay.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
